Travel rules

Luggage, children, pets, the border and behaviour on board — everything to know before your trip.

Ticket and documents

E-ticketNo need to print it — showing the ticket on your phone screen is enough.
The same ID as on the ticketBring the document whose details you entered when buying. With a different document, the driver may refuse boarding.
Crossing a border — passportTrips to and from Russia require a passport, and children need their own document. See the entry guides on the city pages.

In the luggage holdFree: one piece of luggage (a suitcase or bag) up to 20 kg. Arrange extra or bulky luggage in advance.
On boardHand luggage — a small bag or backpack that fits on the rack or under the seat.
Not allowedWeapons, explosive and flammable substances, strong-smelling items and dirty items without packaging.
Keep valuables with youKeep documents, money, medicines and electronics in your hand luggage, not in the hold.

Small children on your lap — freeWithout a separate seat: within Kazakhstan under 7, on routes to Russia under 5, one child per adult. When booking, tap “Add a child without a seat”.
Child fare — 50%Within Kazakhstan up to 14 inclusive, on routes to Russia up to 11 inclusive. The discount is applied automatically from the date of birth. Details — on the “Travelling with children” page.
Children's documentsTo cross a border, a child needs their own document. Russian children under 14 need an international passport to travel to Kazakhstan; Kazakhstan children under 16 can enter Russia with a birth certificate.
At night — only with adultsIn Kazakhstan, children under 18 may not be outside their home from 23:00 to 06:00 without parents or other legal guardians. Keep this in mind for night trips.
Children without parentsCrossing a border requires a notarised parental consent to travel. Please check with us before buying whether a child may travel alone.
For the journeyBring water, snacks and something to keep the child busy — border stops can be long.

Small petsCats, small dogs and birds can travel in a closed carrier on your lap or at your feet. Let us know about your pet in advance.
Crossing a borderYou need a pet passport with a rabies vaccination record and a veterinary certificate. Check the requirements with a vet in advance.
Large dogsNot carried on board. For such trips, charter a separate vehicle.

How long it takesUsually from 30 minutes to 2 hours, longer on holidays and weekends. Plan for it.
How it worksPassengers get off with their documents and hand luggage and go through passport and customs control. You may be asked to open your luggage.
CashAmounts over the equivalent of $10,000 must be declared in writing.
MedicinesCarry them in their original packaging. Strong medicines need a prescription or a doctor's note.
Debts and bansRussian citizens with debts under enforcement proceedings may be stopped from leaving. Check in advance — the link is in the entry guide.

StopsRoughly every 3–4 hours, at a café with a toilet. The driver announces how long each stop lasts.
On boardAir conditioning, USB charging, reclining seats and a toilet. Fasten your seat belt — it's safer.
Not allowedSmoking, including e-cigarettes, and drinking alcohol. Intoxicated passengers may be refused boarding.
Left something behind?Message us right away — we'll find it with the driver and arrange how to get it to you.